Reference

bola99 Privacy Policy for Your Account

Our Privacy Policy on bola99 sets out exactly what personal data we collect when you open an account, how that data is stored, and who can access it.

Account Data ProtectionDANA & QRIS Payment Records SecuredCookie Consent ControlData Deletion Request PathIndonesia Region Coverage

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What Data We Collect and Why

bola99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your phone number, email address and identity details needed for phone verification before account access is granted. Transaction records tied to DANA, OVO, GoPay, QRIS, virtual account and bank transfer deposits are logged to let us verify payment receipts

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and resolve status disputes. We also record device and session data — browser type, IP address and login timestamps — solely to detect unauthorised access. We do not sell your personal data to third parties. Retention of your records depends on local law and our internal
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audit schedule, and you may request a data summary at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your personal data, ask us to correct inaccurate records, or submit a deletion request, our support team handles privacy queries seven days a week.

Live Chat Support Access live chat directly from your account page. Our team handles data access requests, cookie queries and privacy concerns seven days a week during operating hours.

Email Privacy Request Send a written data request or correction notice to our privacy email address. We respond within 24 hours and confirm receipt of every submission automatically.

Account Help Centre Navigate to the Help section inside your account to find the privacy request form. This path works on both mobile and desktop, close to your cashier and wallet settings.

HOW WE HANDLE DATA

Six Ways We Protect Your Privacy

Our approach to data handling is built around six concrete practices — from encrypted account storage to how we process cookie consent.

Encrypted Account Storage

Your account credentials and phone verification details are stored using encryption. No plain-text passwords are held on our servers at any stage of the account lifecycle.

Cookie Consent Control

We display a cookie consent notice on your first visit. You can accept, reject or customise cookie categories, and update your choice at any time from account settings.

Payment Record Access

Your DANA, OVO, GoPay and QRIS transaction records are accessible only to you via your account history page and to our financial team during dispute resolution.

Data Retention Schedule

We keep account and payment data for a period that depends on local law. Once that period ends, records are removed from active storage and queued for secure deletion.

Third-Party Sharing Limits

We do not sell personal data. We share information only with payment processors — such as those handling QRIS and virtual account rails — strictly to complete your transactions.

Correction and Deletion Rights

You may request that we correct inaccurate account details or delete your profile. Submit via the Help Centre form; we confirm action within 48 hours where local law permits.

Your Privacy Questions Answered

These are the questions we hear most often about how bola99 handles your personal data, cookies and account records. If your question is not covered here, open a live chat session from your account page and our team will respond the same day.

We collect your phone number for verification, your email address, and the identity details you submit during account setup. Device data such as IP address and login timestamps are also recorded to protect your account from unauthorised access.

Every deposit and withdrawal made via DANA, OVO, GoPay, QRIS or bank transfer is stored in encrypted transaction logs. These records are accessible only to you via your account history and to our financial team during payment receipt verification.

Yes. Submit a data access request through the Help Centre form inside your account or via our privacy email channel. We compile and send your data summary within 48 hours of receiving a valid request.

We do not sell your data. We share information only with payment processors — such as those handling QRIS and virtual account rails — where it is required to complete a transaction. No marketing partners receive your account data.

Retention periods depend on local law and our internal audit schedule. Once the required retention window closes, your records are removed from active storage and scheduled for secure deletion per our data management procedure.

Head to the Help Centre from your account page, complete the correction or deletion request form, and our team will confirm the action within 48 hours where local law permits. You can also contact us via live chat or email.

A cookie consent notice appears on your first visit to the site. You can accept all cookies, reject non-essential ones, or adjust your preferences by category. Your choice is saved and you can update it at any time from within your account settings.

bola99 Privacy Policy for Your Account

Reach Us About Your Privacy Rights

Six Ways We Protect Your Privacy

Encrypted Account Storage

Cookie Consent Control

Payment Record Access

Data Retention Schedule

Third-Party Sharing Limits

Correction and Deletion Rights

Your Privacy Questions Answered

01 What personal data does bola99 collect when I open an account?

02 How does bola99 store my DANA, OVO or QRIS payment records?

03 Can I request a copy of all the data bola99 holds on me?

04 Does bola99 share my personal data with third parties?

05 How long does bola99 keep my account and payment data?

06 How do I update or delete my personal data on bola99?

07 How does bola99 handle cookie consent for Indonesia visitors?

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